Experience Lasting Comfort and Confidence with Our Comprehensive Warranty
Peace of Mind with Every Purchase
At Royal Infrared Heating®, we are committed to providing high-quality, reliable heating solutions. To ensure your satisfaction, all of our products come with warranties ranging from 2 to 5 years, depending on the item. Additionally, we offer a 30-day test period, giving you ample time to experience the comfort and efficiency of our infrared heaters.
For any questions or assistance regarding your warranty, our team is here to help. Feel free to contact us at warranty@royal-infrared.es, and we’ll ensure your issue is resolved quickly and efficiently. Your satisfaction is our priority!
Durable and Reliable Materials
Our infrared heaters are designed to provide long-lasting performance. The robust construction and high-quality materials ensure that the heaters remain fully functional for years, even in demanding environments. This durability sets our products apart from traditional heating solutions, which may degrade over time.
Comprehensive Warranty Coverage
Our warranty policy is designed to give you confidence in your purchase. While thermostats may occasionally require warranty service due to their more intricate electronic components, it’s important to note that the infrared heaters themselves are incredibly durable and unlikely to stop working.
The materials used in our heaters are crafted to withstand years of use, and any issues are usually related to external factors, such as electrical problems in the property. In rare cases, electrical surges or faulty wiring in the building can cause damage to the heater. In such instances, the issue is typically resolvable with proper electrical support.
Customer Support
If you ever encounter an issue, our support team is here to assist you. Whether it’s helping to troubleshoot a thermostat connection or diagnosing an electrical issue with your heater/thermostat, we are committed to ensuring your heating system works perfectly.
Common Issues That Are Not Warranty-Related
Sometimes customers mistake easy-to-fix issues for warranty claims. Here are two of the most common scenarios:
Panel Produces a Clicking Sound
This is usually caused by electrical over-wattage in the system, not a defect in the heater itself. Ensuring stable electrical supply and proper connections resolves this issue easily.
Thermostat Not Connecting to the App
Most often, this is due to Wi-Fi issues or incorrect passwords entered during setup. Double-checking the network and password can quickly fix this without needing further assistance.
Innovative products
Efficient, durable, easy-to-use and smart
Wide range
Heaters for all types of rooms & properties
Realiable service
Personal customer service for everyone
Quick delivery
Worry-free and safe delivery within days
Based in the EU
Warehouses are located in Spain
Warranty
Legal entity and provision of invoices
Identification and Ownership
Owner: Royal Infrared Heating® - Zlata Lesiukova
NIF: Y4819410-G
Address: Calle Pleamar, 11, 03185, Alicante, Spain
Email: info@royal-infrared.es
Website: https://royal-infrared.com
Limited Warranty
Thank you for choosing Royal Infrared Heating®. This Limited Warranty applies exclusively to physical goods (“Physical Goods”) purchased from Royal Infrared Heating®.
What Does This Limited Warranty Cover?
This warranty covers any defects in materials or workmanship under normal use during the warranty period.
During this period, Royal Infrared Heating® will repair or replace, at no cost, any products or components that prove defective due to improper materials or workmanship under normal use and maintenance conditions.
This Limited Warranty is transferable.
Notice to the Purchaser
Before using any product by Royal Infrared Heating®, it is your responsibility to determine its suitability for its intended use. Royal Infrared Heating® will not be held liable for any damage, loss, or injury caused by:
- Ingress of moisture or water
- Accidental damage or external impact
- Mishandling or improper maintenance
- Adjustments or repairs by unauthorized personnel
- Failure to follow correct maintenance and safety precautions outlined in the product’s User Manual
What Will We Do to Correct Problems?
Royal Infrared Heating® will repair the product at no charge using new or refurbished replacement parts.
How Long Does the Coverage Last?
The warranty period for products purchased from Royal Infrared Heating® ranges from **2 to 5 years**, depending on the specific product (please refer to individual product descriptions for details).
A replacement product or part assumes the remaining warranty period of the original item or a minimum of 5 years from the date of replacement or repair, whichever is longer.
What Does This Limited Warranty Not Cover?
This warranty does not cover:
- Conditions, malfunctions, or damage not caused by defects in materials or workmanship
- Issues caused by negligence, improper maintenance, or modifications
- Damage due to ingress of moisture or water, accidental damage, or external impact
- Adjustments or repairs carried out by unauthorized personnel
- Failure to follow maintenance and safety instructions outlined in the User Manual
What Do You Need to Do?
To obtain warranty service, please contact us first to determine the issue and identify the best solution.
Shipping Information
- Once the warranty service is confirmed, we will provide you with the return address. Please contact us at warranty@royal-infrared.es for these details.
- Return shipping costs are the responsibility of the company.
- Shipping costs are non-refundable.
- Delivery times for exchanged products may vary based on your location.
- Please note that we cannot guarantee receipt of returned items; we recommend using a trackable shipping service.
For further assistance or to initiate a warranty claim, please contact us at warranty@royal-infrared.es. We are here to help ensure your satisfaction with our products.
